If you have a query and wish to contact a representative of the Administrator by telephone, please call one of the telephone numbers below.

Global Telephone Hotline 00-1-404-905-8883
Asia Pacific +61 7 3223 3100
+65 6632 8639

Please note, however, that you will not be able to complete or submit a Claim or any Scheme forms or other documents by telephone.

The telephone numbers for the Scheme’s Regional Centres may incur charges for the user. The telephone number for the Global Telephone Hotline may be toll-free or at-cost, depending on which country you are calling from.

We recommend that before calling any of the telephone numbers that you first verify whether any calling charges will apply.

Scheme’s Regional Centres

Regional Centre Contact Information Participating Countries Serviced by the Regional Centre
+61 7 3223 3100
FijiKiribatiNauruPapua New GuineaSamoaSolomon IslandsTongaTuvaluVanuatu
+65 6632 8639
CambodiaIndonesiaLao People’s Democratic RepublicMalaysiaMyanmarPhilippinesThailandTimor-LesteVietnam

ESIS, Inc., the claims Administrator appointed to manage and administer the Program, including, but not limited to, the receipt and registration of Applications, distributing acknowledgements of receipt of Applications, setting financial reserves for Receivable Claims, review of Applications, Supporting Evidence, and other documents to assess receivability, assessing Receivable Claims, and approve or deny, as the case may be, Payment for compensation, in accordance with the terms of the Program's Protocol.


A written claim for compensation completed by a Claimant, using the Claim Form approved by and provided by the Administrator, as set forth in Schedule 2 of the Scheme’s Protocol, which must be accompanied by all Supporting Evidence.


The Covid-19 Vaccine Facility No-Fault Compensation Scheme, established to provide fair compensation to eligible vaccine recipients who suffer a Serious Adverse Event related to a COVID-19 vaccination that has been either:

  • procured and/or delivered by UNICEF on a Participating Country’s behalf;
  • donated to a Participating Country through UNICEF; or
  • formally included into the Scheme (but otherwise procured and/or delivered but not by or through UNICEF),

as detailed in the Scheme Protocol and its Schedules.

Participating Country

Any country participating in the Scheme as listed in Schedule 9 of the Scheme’s Protocol (as may be updated from time to time).